Technical Support Contact

Your request can best be answered by our Technical Support Group.  
Before filling out the contact form, you should check out the Diagnostic Instruments Knowledgebase for
answers to your software issues.

For hardware problems, please use our hardware support form.
 

Your Name*
Email*
Phone*
Company
Location*	--None-- US-Alabama US-Alaska US-Arizona US-Arkansas US-California US-Colorado US-Connecticut US-Delaware US-District of Columbia US-Florida US-Georgia US-Hawaii US-Idaho US-Illinois US-Indiana US-Iowa US-Kansas US-Kentucky US-Louisiana US-Maine US-Maryland US-Massachusetts US-Michigan US-Minnesota US-Mississippi US-Missouri US-Montana US-Nebraska US-Nevada US-New Hampshire US-New Jersey US-New Mexico US-New York US-North Carolina US-North Dakota US-Ohio US-Oklahoma US-Oregon US-Pennsylvania US-Puerto Rico US-Rhode Island US-South Carolina US-South Dakota US-Tennessee US-Texas US-Utah US-Vermont US-Virginia US-Washington US-West Virginia US-Wisconsin US-Wyoming Canada Afghanistan Albania Algeria Andorra Angola Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia and Hercegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burma Burundi Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China China Colombia Congo (Brazzaville) Congo (Democratic Republic) Costa Rica Croatia Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guiana Gabon Gambia Gaza Strip Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Korea (North) Korea (South) Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Mali Malta Mauritania Mexico Moldova Monaco Mongolia Morocco Mozambique Namibia Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Papua New Guinea Paracel Islands Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Pierre and Miquelon San Marino Sao Tome and Principe Saudi Arabia Senegal Sierra Leone Singapore Slovakia Slovenia Somalia South Africa Spain Spanish North Africa Spratly Island Sri Lanka Sudan Surinam Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tunisia Turkey Turkmenistan Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vatican City Venezuela Vietnam Virgin Islands Western Sahara Yemen Yugoslavia Zambia Zimbabwe
Description*
Camera Serial Number
Camera/Hardware Type*	--None-- SPOT Xplorer SPOT Flex SPOT Color SPOT Monochrome SPOT RT Color KAI-2092 SPOT RT Monochrome KAI-2092 SPOT RT Color KAI-2000 SPOT RT Monochrome KAI-2000 SPOT RT Slider KAI-2000 SPOT RT Slider KAI-2092 SPOT 2E Slider KAF-1401E SPOT Jr. KAF-0400 INSIGHT Mosaic INSIGHT Monochrome INSIGHT Mosaic Qe SPOT Enhanced Color SPOT Enhanced Mono SPOT Enhanced Mono ME SPOT Enhanced Slider SPOT Enhanced ME Slider RT-SE Mono RT-SE Slider RT-KE Mono RT-KE Slider RT-KE Color RT-KE Mosaic RT-SE 18 Insight Color Insight FireWire Mosaic Insight FireWire Color Insight FireWire Mono Insight FireWire Mosaic 4MP Insight FireWire Mono 4MP Insight FireWire Color 4MP unknown
Operating System:	--None-- Windows 98 Windows NT Windows 2000 Windows XP Windows XP SP2 Mac OS 9.x Mac OS 10.0 Mac OS 10.1 Mac OS 10.2 Mac OS 10.3 Mac OS 10.4 other/multiple
Reproductability:	--None-- Every Time Sometimes Did not try Tried, could not reproduce
Steps To Reproduce:	1. 2. 3.
Expected Results:
Actual Results:
	*Required